Client Outreach Associate

Do you wish you could get paid to spend your days chatting with people on IG and FB messages, sending little voice memos, phone calls, and answering questions, opening up conversations, and genuinely getting to know people’s dreams, desires and challenges in their business?

We are hiring a Client Outreach Associate (Appointment Setter) to engage and connect with our leads and potential clients on all social platforms by answering their questions and hesitations while helping them make a decision to purchase our services.

Skills

The Appointment Setter is the sales superstar responsible for all personal, high touch communication with applicants, leads and engaged prospects through social media selling.

  • You are the ruler of the Emails & Direct Messages on Instagram - sending voice and text messages and closing the sale through social connection.

  • You are highly organized, always remember everyone's name, and you love sales.

  • You know that our customers' lives are 1000x better when they have our support and enroll in our programs, and you sell your heart out in order to serve them.

  • Previous customer service experience (in any field)

  • Fluent in English (Spanish a plus!)

  • Familiar sending emails and able to navigate Instagram 

  • Strong computer skills

  • Strong telephone etiquette

Qualifications

  • Be exceptionally confident in selling clients into high ticket services

  • Be highly organized, detail-oriented, with a love of developing new systems and processes. 

  • Be excellent at managing ongoing conversations with multiple people at once.

  • Have high emotional intelligence and be able to listen to, support, and encourage others.

  • Comfortable selling high end programs in the $5k-$21K price range. [desirable, however not necessary]

  • Excellent and overcoming objections and shifting mindsets that are holding our clients back from enrolling

  • Articulate wordsmith: you can always clearly explain something in a way that feels good to the potential customer

  • You overcome even the toughest objections with ease, grace, calm and certainty, without ever seeming pushy or overstepping.

  • You are excited to become immersed in our programs so you can answer any question or hesitation easily and accurately

  • You are a people person, positive vibes, high energy, always sounds genuine and approachable on video, text or voice memo

  • You take direction and are coachable and ready to be trained in our unique system for social selling

  • You must (MUST!) be self-led and take initiative

  • You must be a problem solver.

  • You must be able to work independently.

  • You must be able to meet deadlines.

  • You must be able to move at hyper-speed (within reason)

  • You must be able to keep up with how fast I move in the business.

Responsibilities

Searching for good leads and Booking consultation calls for the sales consultant

  • First step triage calls

  • Direct message or email all leads and applicants that are interested in our programs

  • Outbound outreach and nurture engaged leads in our Facebook group/Instagram page

  • Message engaged IG followers who watch and interact with stories and posts

  •  Check in with and re-engage leads every 30/60/90 days

  • Keep detailed notes on warm leads in our lead dashboard system

  • Report on any trends you are noticing in responses that could inform our marketing or messaging

  • Answer all questions about the programs and overcome objections via direct social messages

  • Use both voice memos and text based messaging to communicate with engaged leads

  • Have conversations, learn about our customers, and leave them with an amazing experience so they feel seen, heard and understood.

  • Track all metrics on leads, outreach, inbound, sales and conversion rates and report to the team daily. (We will show you how to do this)

  • Build out a library of reusable responses to common questions and objections

  • Filter out prospects who are not a fit and kindly let them know

  • Maintain an intimate knowledge of current warm leads, where they are in the funnel, and their situations

  • Make down sell/upgrade offers as appropriate

  • Know our services inside and out and be able to answer any question about what’s included, what the outcomes are, what the bonuses are, the support that’s included, etc.

  • Know our proven results inside and out and be able to share relevant case studies and testimonials as they relate to each lead you are speaking to

  • Keep a log of all objections you encounter and your responses to build up our objection response library

  • Become an expert in our lead management tech and software so you can navigate our systems easily.

Required Benchmarks: 200-300 Leads per month; 40 Minimum booked calls

 
ELLA