Client Outreach Advisor

We are currently seeking a driven Client Outreach Advisor who is responsible for supporting the sales team and ELLA CREATIVE MEDIA, LLC in undertaking inbound and outbound low to high ticket sales calls. The position requires you to assist in maximizing the sales and profitability of the company with new and existing client relationships. An excellent salary package, including a generous commission structure with opportunity for growth in the company, is offered, together with full resources and support from Head Office.

 If you’re ready to embrace this opportunity and play a key role in the continued growth and success of an innovative organization, please apply using the ‘Apply Now button.

Responsibilities (Tasks associated with the Role)

  • Undergo 1:1 zoom sales consultation calls with potential clients

  • Responsible for maintaining and succeeding personal KPI’s

  • Available on a part-time basis (10-15 hours a week) with slight flexibility of your roster based on demand

  • Ensure availability for all team sales meetings and sales training development

  • Must be able to manage and understand your own personal projections, ensuring your projections are brought to the team meetings weekly

  • Must be able to keep oneself accountable to meeting KPI’s

  • Liaison with the sales team in order to improve efficiency in the sales management process

  • Must be able to report back to CEO on a weekly basis

  • Must be able to handle constructive criticism and review of sales performance on a regular basis

  • Comply with sales reporting schedules and daily duties

  • Be committed and available to undergo continuous training around sales, mindset and leadership

  • Keep sales spreadsheet up to date

  • Personal calendar management and ensuring your consultation calls are confirmed the day prior

  • Maintain the prospect management dashboard / CRM and data up to date and organized.

  • Responsible for onboarding new clients and providing a smooth, supportive, and high-touch onboarding experience.

  • Manage your own lead flow and follow-ups.

  • Provide a empathetic and compassionate sales experience for our women that are interested in our advertising services.

  • Improve client retention by reviewing client experience and satisfaction bia reflection calls and resigning clients into continuous support.

  • Responsible for providing reflection call feedback on team meetings to improve the overall delivery of service offerings.

  • Responsible for off-boarding clients in a timely manner and providing a smooth and positive experience.

Requirements (Expected Proficiencies)

  • Must be available Monday-Friday 9am-5pm.

  • Must be available for 1 weekly sales huddle via ZOOM and be prepared with your own personal projections and updates 

  • Experience in sales is necessary however not required.

  • Highly developed interpersonal and leadership skills.

  • Aptitude in decision-making and problem-solving.

  • Must be emotionally stable. Sharp brain. Thick skin.

  • Follow company security protocol and retain a high level of discretion and confidentiality when it comes to company and client information.

  • Emotionally self-regulate even during times of pressure and stress to be present for the team.

  • Able to consistently understand the intent and vision of the CEO, work as a sounding board for the CEO.

  • Extreme, obsessive attention to detail.

  • Ability to ask for help when you need it, we don’t expect you to have all the answers

  • Highly detailed and organized, with exceptional problem-solving abilities.

  • Independent, self-starter who executes tasks on time, every time.

  • Strong communication skills and willingness to take constructive feedback.

  • Tech-savvy: Comfortable with tech software and willing to adapt and learn new software quickly.

  • Works with no attitude and no ego.

  • Loyal, hardworking, and comfortable in a fast-paced small-business environment where priorities can change quickly.

  • Available to attend all team meetings and professional development

This job description is not all-inclusive and certain activities, duties, or responsibilities may be required of the employee as needed.

 

ELLA